Thank you for your patience
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We recently updated our systems to improve your digital and mobile banking experiences and encountered some technical difficulties along the way.
Our engineers have made progress addressing common challenges you've told us about. We'll be keeping you in the know as we make progress and will be posting updates here.
Having trouble?Here are solutions to the
most common problems.
From time to time, we may need to verify your identity through your phone to allow you to access your accounts. For example, if you forgot your password, or would like to change it, we would need to verify that it is you making this request. We will send you a single-use security code to verify it's you logging into your accounts.Here's how to activate and set up your phone to receive the security code either by a text message or a voice mail:
1. When prompted, enter your phone number and you'll receive a confirmation message within a minute or so. Here's a set-up confirmation text.
2. You'll then receive a second text from us with a 6-digit security code in the body of the message. From this second text, get the code and enter it in the "Security Code" box. NOTE: If you received it via text message, ignore the 5-digit phone number of the cell phone carrier. Here's a text message with a single-use security code.
3. Once your phone is confirmed, you can set up a second phone number as a backup. Just select "Security Set-Up: Add a phone" and follow the same steps. To skip, click "Maybe Later".
4. Last, confirm your e-mail address. Click "Submit & Finish" if your e-mail is correct. Select "New E-mail Address" to update it.
5. Click "Continue" to complete set up.
Watch a demo
Here's how to log in with your single-use security code:To receive a single-use security code via text or voicemail to verify it's you logging into your accounts, follow these steps:
When prompted, select either "Call Me" or "Text Me."
For "Call Me"
- You'll receive a voicemail from us with your 6-digit code.
- Enter the 6-digit code into the Online Banking login screen.
- Ask us to resend the code, as needed.
- You'll receive a text message from us with your 6-digit code.
- Enter the 6-digit code into the Online Banking login screen. Be sure to ignore the 5-digit phone number of the cell phone carrier. Here's a text message with a single-use security code.
- Ask us to resend the code, as needed.
If now is not a good time to set up single-use security codes, simply click "Not Now" at login. We'll remind you each time you bank online, but you have a few weeks to enroll.
If now is not a good time to setup single-use security codes, simply click "Not Now" at login. We'll remind you each time you bank online, but you have a few weeks to enroll. Eventually, this experience will be a required security feature for all Customers. Remember, once you start enrollment you'll be required to complete the process. Questions? Just let us know.
Here are a few steps to try, if you don't receive the text message.
- Use "Resend Code" to give it another try
- Request Security Code via Phone call
- Try an alternative number, if you have one registered
- Contact your cell phone carrier to be sure the code is not blocked
If the issue persists, it could be that you may be unable to receive short code via text due to "short code block" on your mobile device. It's easy to diagnose on your phone, even if you're currently getting SMS from friends and family.
- Send a text to our TD Short Code (72585) that says "HELP"
If the message cannot be sent, then it's likely that short codes are blocked on your phone.
To remove the block, you will have to call your cell phone service carrier. Ask them to have Common Short Code Blocking turned off.
IMPORTANT: Make sure your carrier does not turn off Premium Short Code Blocking. If they do, you could incur charges and continue to be unable to receive single-use security codes from Online Banking. You only want Common Short Code Blocking turned off.
a) Select your name in top right of screen
b) Click on "Update Personal Settings"
c) Then "Update Security Settings" to edit:
- Phone number and/or e-mail
- Note the option to get a security code at every login (you control this setting)
a) Settings / Update Security Settings
b) Edit phone and/or e-mail, as needed
c) Choose if you prefer to get a security code at every login
2) Then, click on the "Forgot your password" link, and follow the prompts to enter your user name and the last four digits of your Social Security number.
3) Next, we need to make sure it's really you making this request to change your password. To do that, we will send you a one-time security code to your phone. To do this, you will be prompted to confirm your phone number to receive a text message or call from us.
4) Then follow the steps above on "Here's how to login with your single-use security code steps."
Visit or call your local TD Bank Store during normal business hours to talk to our Store representatives about:
- Checking your balance
- Reviewing transaction history
- Alternative ways to pay bills
- Transferring funds between accounts
NOTE: Stores won't be able to assist you with login and password challenges. Learn how to reset your password and see helpful password tips.
We had some challenges impacting a portion of Customers who were unable to access Bill Pay during our online banking upgrade. As of Sunday morning (2/18), we have implemented updates that should make this process smoother for our Customers.
If you use the TD Bank Mobile App on your iPhone, iPad, or iPod Touch, you'll need to update to the latest version of the app, which comes with the new single-use security code feature.
- Open the App Store on your iPhone, iPad or iPod touch
- Tap on the "Updates" icon at the bottom of your screen
- Tap the "Update" button next to the TD Bank Mobile App
If this doesn't work for you, you can start new. Remember your user ID and delete the TD app from your device. Visit the app store and download the app again.
Yes, we've transferred over all your account information including payment and transaction history, scheduled payments and access to statements and notices.
If you signed up for TD Bank Online Banking, but haven't used it for several months, you may need to re-enroll in Online Banking
Expand I'm having trouble accessing my TD Bank accounts through Quicken® and/or QuickBooks.TM
What should I do?
We are working to address some known syncing issues with Quicken/QuickBooks. In the meantime, you can transfer your financial data manually by following the steps below:1) Log in to Online Banking
2) Click on the account for which you'd like to transfer data
3) From the Activity tab, choose Export (located above your account activity on the righthand side)
4) Choose to export Single or Multiple accounts
5) Export your data as either "OFX - Open Financial Exchange" or "QFX - Quicken / QuickBooks"
6) Click Export, and the file will be saved to your computer
7) Log in to Quicken/QuickBooks and upload the file
If you are a Cross Border (Canadian) Customer, please give us a call at 1-888-751-9000 so we can assist.
*By clicking on this link you are leaving our website and entering a third-party website over which we have no control. Neither TD Bank US Holding Company, nor its subsidiaries or affiliates, is responsible for the content of third-party sites hyper-linked from this page, nor do they guarantee or endorse the information, recommendations, products or services offered on third-party sites. Third-party sites may have different Privacy and Security policies than TD Bank US Holding Company. You should review the Privacy and Security policies of any third party website before you provide personal or confidential information.